Refund & Replacement Policy

Nicotex team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in the right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items should be checked at the time of delivery.

The following situations may arise which may cause the action of return/replacement of product:

  • 1. Product(s) delivered to you do not match your order;
  • 2. Product(s) delivered to you with inner strip damaged (manufacturing defect like gum missing, broken etc.)

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund for the same.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care (1800 1212000) within two (02 days from the delivery of the product. Nicotex reserves the right to cancel the Return request, if the customer reaches out to Nicotex after 2 days of delivery).

Upon receiving your Replacement/Refund request, Nicotex shall verify the authenticity and the nature of the request. If Nicotex finds that the request is genuine, it will initiate the Return and Refund process. Nicotex shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund. In case you do not receive the Product within fifteen (15) business days of placing your order, you may raise a refund request to Nicotex after expiry of such time.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Nicotex reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Nicotex in this regard.

The returns are subject to the below conditions:

  • 1. Any wrong ordering of product doesn’t qualify for Return;
  • 2. Batch number of the product being returned should match as mentioned on the invoice;
  • 3. Return requests arising due to change in prescription do not qualify for Return;
  • 4. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
  • 5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Refund Process:

  • In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
  • 1. Order placed through online payment will be credited to the customer’s bank.

Replacement Process:

  • 1. Nicotex team will verify the claim made by the customer within 48 business hours from the time of receipt of complaint.
  • 2. Once the claim is verified as genuine and reasonable, Nicotex will initiate the collection of product(s) to be returned.
  • 3. The customer will be required to pack the product(s) in original manufacturer’s packaging.
  • 4. Refund will be completed within ten (10) days from date of reverse pick up (if required).
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